Founded in 1996, Fun Factory has grown to become a preeminent player in the adult toy industry, combining innovation with engineering excellence and playful experimentation to create unique products its customers love.
As a company that designs and distributes market-leading products, Fun Factory depends on good teamwork to achieve results. And that means leaning on communications technology to keep everyone working together effectively.
Challenge
As the company continued to grow, it became clear that a new and better collaboration solution was needed. There was too much email ‘noise,’ making it hard for team members to collaborate effectively.
Using solutions from various vendors was complicated, and tracking versions of files distributed as email attachments became problematic. Finding a better way to share files became a priority, along with a better solution to instant messaging and conferencing.
Having physical servers present at the company was also a constraint, requiring constant investment to stay up to date. There was also a risk that a server crash could bring the company to a halt.
Solution
Fun Factory engaged CyberDuo to resolve these growing problems. Because CyberDuo excels both as a Managed Service Provider and a security specialist, the need to hire a second consultancy was eliminated.
CyberDuo implemented a new collaboration solution based on Microsoft Teams. As a result, Fun Factory enjoys the simplicity of a single-vendor solution, whilst also benefiting from the many advantages of a cloud-based system.
Sharing files is easier than ever, and everyone has access to the latest version. Thanks to integrated tools such as instant messaging and video conferencing, collaboration is much more effective, and the Fun Factory team is able to get more done.
Results
The implementation of the new system has dramatically increased visibility and productivity. As everyone can see all the conversations relating to their projects, transparency has greatly improved, eliminating errors and confusion.
By moving from locally-based servers to a cloud solution, Fun Factory has been liberated from the need to upgrade hardware and software, and now enjoys the redundancy built into cloud solutions.
Overall, the transition to the new system has played a significant role in helping the company leverage leading-edge collaboration tools to stay ahead of the competition.
Patricia Carmone of Fun Factory found that working with the CyberDuo team was always a pleasure:
“They always solve our problems right away,” she says. “I’ve dealt with several other companies over the course of 20 years, and it’s always challenging to find a good IT partner. It’s frustrating to have to wait for someone to fix things, and Cyber Duo has always been very prompt in addressing our issues.”
Fun Factory also found that CyberDuo staff were always accessible and efficient, available to work out-of-hours as and when required. Yet the service was still relatively cost-effective, whilst producing significant cost savings in IT overheads.
CyberDuo continues to provide ongoing support, and both parties are looking forward to a long and productive working partnership for many years to come.