Background
Company: All Valley Dealers Auto Auction – AVDA
Industry: Automotive
Objective: To ensure reliable and efficient IT and network system management.
Opportunity / Challenge
All Valley Dealers Auto Auction faced significant challenges in maintaining a reliable IT infrastructure critical for their weekly auto auction events. Reliability was paramount, as their main revenue-generating activities happened every Friday, requiring robust IT support to prevent any disruptions.
Solution
- Comprehensive maintenance of servers and computer systems in the IT server room.
- Management of phone and network systems.
- Advice on cybersecurity and backup solutions.
- Implementation support for new server purchases.
- Mix of remote and on-site services for regular maintenance and immediate issue resolution.
Results & Feedback
Impact:
- CyberDuo has significantly boosted the reliability of All Valley’s IT infrastructure. Their ability to quickly resolve issues, particularly during the critical Friday auctions, ensures that the business operates smoothly without any loss of revenue.
- The responsive and efficient problem-solving approach of CyberDuo has been crucial on multiple occasions, ensuring that service disruptions are handled swiftly.
Project Management:
- CyberDuo excels in delivering timely services and competitive pricing.
- Communication is versatile, accommodating preferences for emails, texts, and phone calls, with texting being particularly favored for its convenience.
Client Satisfaction:
- The client highlighted CyberDuo’s reliability and exceptional customer service as their most impressive attributes. Unlike past experiences with other IT service providers, CyberDuo ensures quick accessibility and issue resolution, which has significantly reduced stress and operational disruptions.
Employee Acknowledgments:
- Special recognition was given to David Movsisyan for his role in the setup and ongoing support.
- The service technician was also commended for his dedication and effectiveness.
Conclusion
CyberDuo has proven to be an indispensable partner for All Valley Dealers Auto Auction, aligning perfectly with the auction’s needs for reliability and efficient communication. Their ability to simplify complex IT solutions into understandable terms and their quick responsiveness highlight their client-centered approach, making them a highly recommended IT service provider for businesses reliant on seamless technology operations.
