Managed IT Services in Los Angeles
Award winning Managed IT Service provider based in LA
All Inclusive IT Services in Los Angeles
Most leading companies in Los Angeles are outsourcing their cyber security programs to managed security IT services providers to demonstrate security value and impact, improve competency, and decrease the complexity. With top managed IT Services in Los Angeles, your company can focus on strategic priorities, as the IT services provider is in charge of the day-to-day threat management, ongoing compliance requirements, and data protection.
Cybersecurity helps you protect programs, systems, and networks from cyber attacks. These attacks usually intend to interrupt normal business processes, extort money, access, change, or destroy sensitive information. In today’s digitized world, everyone relies on critical infrastructure, especially on securing medical institutions, and financial companies. That is why we need cybersecurity to keep our society safe and functioning.
Cloud introduces more and more cybersecurity challenges on a daily basis. That’s why you need our cloud security services to be able to stay ahead of security threats. Our Los Angeles IT and cloud security services can help you no matter where you are on your cloud journey. We will enable you to focus on cloud transformation, gain control, visibility, and security expertise for your multi-cloud and hybrid-cloud environments.
It is essential for any business to have a well-designed IT disaster business continuity plan and a recovery management strategy. Loss of data could lead to lost accounting data, emails, client or patient files, and company records. It also means a possible loss of income. As most organizations in LA are under pressure to develop IT disaster recovery plans and business continuity plans we can help you achieve your security goals.
How to protect an organization from cybersecurity threats? The best way is to train and educate your employees as they can put the company at risk if they’re not aware of cyber security threats. Phishing is a type of attack where cyber criminals send an email that seems to be from a legitimate organization. This way they get sensitive information, like usernames and passwords. Our LA IT services train employees to be better prepared against phishing.
It is vital in compliance management to be able to protect and maintain the information, solve problems, and provide adequate compliance reports. There are two areas to consider: external and internal. External compliance is the practice of following the guidelines, laws, and regulations established by external industries, organizations, governments. Whereas, the internal compliance assures that you follow the internal rules and regulations.
Virtual CIO
As you focus on growing and running your business, we will take care of unforeseen circumstances that affect your IT operations with our virtual CIO services in Los Angeles. We will ensure for you to make the right and rational decisions with your technology. Besides, we will help you with security and risk assessment, software selection, vulnerability evaluation, network analysis, and planning. We will ensure smooth transitions that are supportive of your bottom line.
IT Audit
Today, many companies have to deal with managing a wide range of risks related to regulatory compliance, security and privacy, use of social media by employees, and IT infrastructure stability. Our Los Angeles IT audit services provide examination and evaluation of your company's data use and management, IT infrastructure, applications, policies, procedures, and operational processes against established policies or recognized standards.
Secure Phone System
Numerous companies have reevaluated the importance of a secure phone system as phone hackers have stolen billions of dollars through this simple, low-tech hacking technique. The hackers mostly focus on small to medium-sized organizations that often use local service providers rather than the major carriers. Our Los Angeles IT services team will help your company ensure a secure phone system at all times, with no data leaks through the phone.
Meet our clients.
See what our clients are saying about our IT Services in LA
8 reasons to choose CyberDuo IT Services
1. Extremely low response time at all times.
In case of a cyber attack, the Los Angeles IT Services company must be available to detect and stop an intrusion within minutes. That is why we keep our response time as low as a couple of minutes. This type of response time allows only minimal unauthorized data access to non-critical areas and blocks massive data leaks that can cost companies millions of dollars.
2. Every Engineer at Cyber Duo has at least 5 years of IT experience.
Many cyber professionals say that there is not any specific path to a successful cybersecurity career. However, experience along with adaptability, strong critical thinking skills, and a willingness to learn is crucial. Our team consists of only knowledgeable and experienced cyber security engineers who are skilled enough to solve any cyber security issue.
3. Cyber Security services come by default.
Our IT services in LA take cybersecurity seriously. We design everything around security to keep you and your company’s network safe. We use multiple protection points as well as around the clock monitoring in order to block and deter malicious activity. Our LA IT services team strives to keep your business secure and running smoothly at all times.
4. We are always ready for your growth.
We welcome and encourage your growth as a business. We only succeed when you succeed. Our managed IT services in Los Angeles work to get your business the best enterprise tools and support to succeed. No matter what you’re managing, let us provide you with the latest technology to have your business running smoothly and to keep your customers impressed.
5. Extremely high customer satisfaction rate.
Your opinion is what matters. We are top-rated on the Clutch and the Manifest due to our customer-first team. Our Los Angeles IT services team is always working to keep your business growing. We will support you in case of technical issues, or whenever you need us. CyberDuo works as an extension of your business. Your trust and success are what keeps CyberDuo going.
6. 24/7 Availability. Yes, after hours and on weekends.
The modern workplace has become more flexible, which means more employees work outside the typical nine to five shifts. Our CyberDuo Los Angeles IT services ensure immediate response and solution in case of a cyber attack or any other issue. We acknowledge these factors and provide 24/7 IT support services to be available at all hours of the day.
7. Our LA-based IT services team shows up immediately if needed.
At CyberDuo, we value the customer relationships the most. Having 24/7 IT support means that our Los Angeles IT service team will keep the network up and running and will fix any issues immediately when they are discovered. Accordingly, your clients will always be happy and satisfied, which means better customer retention and more sales.
8. We understand security and compliance.
As you know, compliance and cyber security are not the same thing, and you might be curious when to use one and when to use the other. Ideally, your Los Angeles IT services providers should manage them at all times. The best way is to have a strategy that not only includes checking the boxes required by compliance but also involves a cyber security plan that covers everything.
CyberDuo Dedicated IT Services in Los Angeles can make any company exceptionally productive.
It is not a secret that productivity is the key to success. Whether you are a freelancer, run a business, or work for a company, you will acknowledge that productivity is crucial in your work’s success. However, when we think of productivity, not everyone considers the importance of digital or cyber security.
There are numerous ways that cyber security can increase productivity, both on an individual basis and across organizations and businesses. Practicing cyber security is a win-win situation as you improve your company’s productivity, and you are protecting both your business, your clients, and yourself. Our IT services in Los Angeles prevents cyber attacks, and reduces security breaches. Moreover, we automate security processes and use automated backups and many other technical solutions.
Clients Testimonials
Vice President, Damar Trading International Inc.
I am the part-owner of a trading company that has been in business for around 40 years. We act as brokers for fabrics, garments, and other products. Our company is reliant on our technology systems and computers. As our Los Angeles IT services providers, they update our systems, fix any arising issues, and protect our network from viruses or cyber-attacks. Every project they completed has been delivered quickly. The scope of the IT services they provide is quite large, and they handle everything well. Despite my worries, the transition between service providers was quite smooth.
Anita, Controller - Alpha Props
CyberDuo provides our Los Angeles IT services for several years When we started working with them, firstly they assessed our infrastructure and communicated its status. Afterward, their team created a plan to resolve our cyber security issues, and move us forward. CyberDuo’s response times are low. They have always fixed our issues within a day, which is crucial in our industry. We only needed to give them a chance to make an assessment and check our servers’ status. Their team was honest and helped us make a plan. Our job was only to trust and follow their plan.
Victoria, Executive Assistant - Alta Movers
It is very convenient to have CyberDuo provide IT services to our company. They take care of digital security, computers, phones, servers. Before using their IT services in Los Angeles, we used to manage everything ourselves, and had to deal with several companies for various issues. Now they manage everything for us including our CRM. They maintain our website and handle security. They are highly reliable and they work in a timely manner. Moreover, it is obvious that they care about building and maintaining long-term relationships. We are glad to have them provide us with 24/7 IT support in LA.
Senior VP - Banking Institution
CyberDuo provides us with IT support and managed IT services in Los Angeles. Initially, they implemented a series of hardening controls which included user access controls and cybersecurity standards. During all these years of cooperation, the CyberDuo team has been extremely helpful and responsive. They always solve all our technical issues within the designated time frames. If it means working after hours, weekends, or even public holidays they provide excellent managed IT services in LA. CyberDuo is highly supportive and forthcoming in their communication, as well.
Office Manager, Medical Practice
Before hiring Cyber Duo IT services in LA we used to have issues with the Internet going down, and as a doctor’s office, we cannot have that happen. When they first started with us, their IT engineer came onsite to look at our firewall. Afterward, they presented the key problems and a plan on how their team could improve our Internet and reduce our costs. With the COVID-19, their services have been more helpful than ever. We have never worked from home, so it is new to all of us. Their Los Angeles IT services have been 100% since we started our remote work.
Owner, US Auto Clinic
When our cybersecurity issues came up, I contacted around 3 top IT services in Los Angeles. However, only CyberDuo won our trust with their excellent customer service. The same day, they came into our office to fix the problem. It turned out that the virus got into our system through an email. In about two hours, they solved the issue. Since then we have been working together. As long as everything functions well, we know that they are doing a great job. I have to mention that they have quick response times, and sometimes they fix our problems remotely.
Project Coordinator, Healthcare Company
We needed to hire a Los Angeles IT services provider to check our BAS systems and conduct penetration testing for external users. Our goal was to maintain a secure environment for our digital assets inside our building. Initially, CyberDuo built our Firewall systems. Now, they monitor the network and make sure everything is secure before the launch. I would like to point out that having CyberDuo as a partner gives us peace of mind because our systems are well protected which is a huge deal for us. Besides, if we have any issues, they get addressed immediately.
Manager, Ocean Medical Family&Urgent Care
Cyber Duo has been providing us with IT services for many years. Our company had a disaster, and they took over our entire computer system. The Cyber Duo team revamped our whole computer system. They also switched our regular phones to internet ones. These days, they take good care of all of our day-to-day IT needs. Their team assists us with the phone, computer, and scanner issues. In total, we work with three people, including Kevin, Cybersecurity Leader, and Victor, the CTO. All of their work has been well-received by our internal team, and their timing is always reasonable.
Cyber Security Awareness.
15 Ways To Protect Your Business From A Cyber Attack!
15 Questions to ask your Los Angeles IT Service Provider
Do you answer the calls immediately, or do the clients have to leave a voice mail?
We answer our phones from 8:00 a.m. to 5:00 p.m. (PT), and our clients get an emergency after-hours contact number they can call if a problem occurs, including on weekends. Why? Because many of the executives and CEOs we provide IT services work outside normal hours.
Do you have a guaranteed response time to your clients’ calls?
CyberDuo guarantees to have an IT technician deal with your problem within 60 minutes or less of your call. It is a standard procedure that you can find in every Los Angeles IT services agreement that we sign. We highly value our customers and try to minimize the response time as much as possible.
Do you take the time to answer your questions in terms that you can understand?
At Cyber Duo Los Angeles, we train our IT service providers to have the patience and “heart of a teacher”. This is why they take time to demonstrate, educate, and explain everything to our clients in simple terms, and to make sure they give detailed answers to all your questions.
Do you consistently offer new ways to improve your network’s performance?
We always look for new ways to improve our client’s network operations, increase efficiencies, lower costs, and resolve any problems that may occur. Our main goal with the quarterly meetings is to assist our clients to be more efficient, competitive, and profitable.
Do the invoices that you provide clearly demonstrate what your clients are paying for?
Yes, our detailed invoices clearly show what scope work was done, when, and why, so you never have to guess or doubt what you are paying for. We also double-check our invoices to ensure 100% accuracy before sending them out to you. Our clients value this type of approach a lot.
Do you have other technicians who can provide IT services in LA in case of an emergency?
Yes, in case one of our technicians is on vacation or is sick we have other technicians to assist you. We keep detailed network documentation and updates on every client’s account, so that any of our Los Angeles technicians can pick up where another one has left off.
Is your “all-inclusive” support plan truly all-inclusive, or does it have any hidden fees?
Our “all-inclusive” Los Angeles IT support plan is just that – all-inclusive. One of the more popular service plans today is our “all-inclusive” managed IT services plan. These IT support plans are actually excellent because they save our clients a lot of money in the long run.
Do you insist on monitoring an off-site as well as an on-site backup?
At CyberDuo, we do not let our clients use tape backups because they are extremely unreliable. We ensure that our clients have at least an offsite backup in place that our engineers can monitor. We also do recommend having an onsite backup repository for faster recovery.
Do you have workers’ compensation, and adequate errors and omissions insurance?
Yes. At CyberDuo IT services in Los Angeles, it is highly important for all the team members to be sufficiently insured with both errors and omissions insurance, and workers’ compensation. We take full responsibility for our employee’s errors if any.
Do you guarantee to complete projects on a budget and on time?
At CyberDuo, we guarantee that all projects are completed on time and are fixed-priced, in writing. Unlike other managed IT services in Los Angeles, we are ethical enough not to quote only “time and materials,” which other companies use to take as much time and charge you as much as they want.
Do you insist on remotely monitoring your clients’ network 24/7?
Yes, our IT services in Los Angeles include a remote network monitoring system which watches over your network to look for developing problems, security and other issues at all times. It enables us to address the problems before they turn into bigger ones.
Do you provide your clients with a weekly report on systems security and updates?
Our clients get a detailed report on a weekly basis, that shows the updates to their antivirus, security settings, patches, the overall health score of their network. Besides, our IT services LA conduct network checks like backups, hard-drive space, speed, and performance.
Do you to provide your clients with written network documentation?
All our clients receive network documentations that include the software licenses we own, user information, important passwords, hardware inventory in written and electronic form at no additional cost. We also perform a quarterly update to make sure you have this information and know how to use it.
Do you insist on doing regular test restores of your backups?
We conduct a test restore from backup for our clients every month. This way, we make sure their data can be recovered in case of an emergency or a cyber attack. All our Los Angeles managed IT services providers know that the worst time to “test” a backup is when you desperately need it.
Is your help desk US-based or outsourced to a third party or an overseas company?
At CyberDuo LA IT services, we provide our own in-house help desk and hire only friendly and helpful IT technicians in LA. This is one of the most fundamental aspects of customer service. Besides, we feel it plays an important role in keeping your data secure.
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