Managed IT Services · United States · 24/7

Managed IT services that keep you running, and keep you secure.

We run the day-to-day technology for businesses across the country: the helpdesk your people call, the devices they work on, the network that connects them, and the backups that protect them. All of it with security built into every layer instead of sold as an afterthought, by one team accountable for both uptime and protection.

SOC 2 Type II Attested
Microsoft Solutions Partner
CISSP-led expertise
NIST aligned
5.0 on Clutch
What downtime costs

When IT stops, the business stops.

Most companies do not feel their IT until it breaks, and by then it is already expensive. The figures below are why proactive management beats waiting for the next outage.

$14K

average cost of unplanned downtime, per minute, across organizations of every size.

EMA Research, 2024
$300K+

what a single hour of downtime costs for more than 90% of mid-sized and large companies.

ITIC, 2024
31%

of IT outages now trace back to network and connectivity issues, the single biggest cause.

Uptime Institute, 2024
99.99%

uptime, the four nines reliability that businesses now treat as the baseline, not a luxury.

ITIC, 2024
What we do

Managed IT services, one team accountable for uptime.

Each of these is a capability you can take on its own or as part of a fully managed program. Together they cover the technology a modern business runs on: support, devices, network, and recovery. The tags show where each one sits in the lifecycle of running IT.

Operate · Fully managed

Managed IT (Fully Outsourced)

Your entire IT function, run by us. Strategy, support, infrastructure, and security handled end to end, so your team can stop firefighting and get back to the business.

Explore fully managed IT →
Operate · With your team

Co-Managed IT

Already have IT staff? We extend them. You keep control of what you want, we take the tickets, projects, and after-hours load your team does not have the hours for.

Explore co-managed IT →
Support

24/7 IT Helpdesk

Real people who pick up, day or night. Your team gets fast help for the issues that stop work, from people with the context to resolve them, not just log a ticket.

Explore the helpdesk →
Support

Remote & On-Site Support

Most issues solved remotely in minutes. When something needs hands on it, we show up. Coverage that fits how and where your people actually work.

Explore support options →
Monitor

Network Management & Monitoring

Your network, watched around the clock. We catch performance problems before users feel them and keep the connections your business runs on stable and secure.

Explore network monitoring →
Manage · Devices

Endpoint Management

Every laptop and device configured, patched, and protected. Consistent setup, automatic updates, and security baked in across your whole fleet.

Explore endpoint management →
Protect · Continuity

Backup & Disaster Recovery

Plan for the bad day before it arrives. Tested backups and a recovery plan that get you back online fast when hardware fails, ransomware hits, or the wrong file gets deleted.

Explore backup & recovery →
How we run your IT

Set up right, then kept that way.

Good managed IT is not just answering tickets. It is a steady cycle of knowing your environment, running it well, unblocking your people fast, and planning for what is next.

Onboard

We learn your environment before we touch it

Discovery, documentation, and a baseline of every device, user, and system, so support is informed from day one instead of guessing.

Operate

We run the day-to-day so you do not have to

Patching, monitoring, maintenance, and updates happen quietly in the background, with security built into every layer.

Support

Your people get unblocked fast

A 24/7 helpdesk and remote or on-site engineers handle the issues that stop work, with response your team can count on.

Improve

We plan ahead, not just react

Regular reviews, lifecycle planning, and advice keep your technology aligned with where the business is going, not just where it has been.

The platform we operate

Best-in-class tools, run by people

We are not loyal to any one vendor. We choose proven tools and run them as a single program, so you get a stable, secure environment instead of a pile of licenses to manage yourself.

Remote monitoring & patching

NinjaOne

Endpoint security (built in)

SentinelOne

24/7 threat monitoring

Blackpoint Cyber

Network & secure access

Check Point SASE

Cloud platform

Microsoft 365 & Azure

Backup & recovery

Dropsuite

Security awareness training

KnowBe4

See how we select and bundle these for your business in the marketplace.

Two ways to work with us

Take it all off your plate, or extend the team you have.

There is no single right model. It depends on whether you have internal IT today and how much you want to keep running yourself. Both run on the same tools and the same in-house team.

Fully managed

We are your IT department

For teams with no internal IT, or who want to hand the whole function over. We own strategy, support, security, and infrastructure, and you get one number to call for all of it.

Co-managed

We work alongside your team

For businesses with IT staff who need more hands or specialized depth. You decide what to keep and what to hand off, from helpdesk overflow to projects and after-hours coverage.

Built for regulated work

IT shaped around your industry.

What a law firm needs from IT is not what a manufacturer or a medical practice needs. We bring patterns that already work in the industries where downtime and data loss carry real consequences.

Why CyberDuo

Most providers keep IT and security apart. We do not.

01

Security is built in, not billed extra

We are a security-first provider. The protections others upsell later are part of how we run your IT from day one, because managing a network and securing it are the same job.

02

An in-house team, not a handoff

Your helpdesk, engineers, and our SOC are our own people. You are not bounced between a call center and a queue when something breaks.

03

SOC 2 Type II attested

We hold ourselves to the same standard we help you meet. Our own controls were independently examined over time, not just claimed. Read about it.

04

Microsoft Solutions Partner

Deep Microsoft 365 and Azure expertise, so the cloud most businesses already live in is set up, managed, and watched the right way.

05

Fully managed or co-managed

Take the whole IT function off your plate, or extend the team you already have. You decide how much we run, and it can change as you grow.

06

Right-sized for SMBs

Enterprise-grade IT and security, scoped and priced for small and mid-sized teams. You get the coverage without the bloat you do not need.

Common questions

The questions we hear most.

Managed IT services mean an outside team runs the technology your business depends on for a predictable monthly fee. That covers the helpdesk your people call, the devices they work on, the network that connects them, the updates and patching that keep everything current, and the backups that protect your data. We handle all of it from an in-house team, with cybersecurity built into every layer rather than sold separately.

Fully managed IT means we act as your entire IT department. Co-managed IT means we work alongside the IT staff you already have, taking on the tickets, projects, after-hours coverage, or specialized work they choose to hand off. The difference is simply how much you want to run yourself. Both are built on the same tools and the same in-house team.

Most businesses budget for managed IT on a per user, per month basis, which keeps the cost predictable as you grow. The exact figure depends on your headcount, number of locations, the devices and cloud services in use, and how much you want fully managed versus co-managed. The cleanest way to get a real number is a short discovery call where we scope coverage to your environment rather than quote a fixed bundle.

Yes. We deliver managed IT remotely to businesses across the United States. Helpdesk, monitoring, patching, and onboarding all happen without anyone needing to be on site, and on-site support is arranged where it is needed.

Our helpdesk gives your team real people to reach at any hour for the issues that stop work, from login problems and email to device and application support. Because the same team manages your environment, they have the context to resolve issues rather than just log them, and most are handled remotely in minutes.

Yes. We are a security-first managed IT provider, so protections like endpoint security, patching, monitoring, and backup are part of how we run your IT from day one rather than an upsell. For deeper needs like 24/7 threat detection, penetration testing, or compliance alignment, those are available through our cybersecurity services.

Start here

See where your IT stands today.

A short assessment tells you what is solid, what is at risk, and where managed or co-managed support would take the most off your plate. No pressure, no jargon, just a clear picture of your environment.

The rest of what we do

Cybersecurity

Threat detection and response, testing, and compliance alignment, run by an in-house 24/7 SOC.

Cloud & Collaboration

Microsoft 365 and Azure management, migration, and security for the cloud you already run on.

IT Strategy

vCIO and vCISO guidance, governance, and planning that connect technology to the business.

Insights

Case studies and field-tested guidance on running and protecting modern business technology.