CyberDuo will monitor infrastructure 24/7 to ensure that it is protected at all times for maintaining optimum performance. Likewise, company provide support at all hours; if you have issues with desktops, printers, applications, or any other aspect, simply call us, and we’ll fix this. Company can resolve the majority issues remotely, but if the need arises, we won’t hesitate to provide on-site support.
Information technology issues aren’t just frustrating, they can have a significant impact on both productivity and profitability. Keep our customers’ businesses running smoothly at all times, company pride ourselves on responding support requests as quickly as possible. We measure our response times in seconds, we take over 93% of all calls in less than one minute.
Our staff aren’t just desktop technicians, they are highly trained, qualified engineers. Each of our experts is certified by vendors like Microsoft, Cisco, VMware, Amazon and others. Thanks our team’s extensive expertise, we are able to troubleshoot issues in a fraction time of other providers.
Every system has its quirks. That’s why we assign each client account with a dedicated engineer (and a backup!), so your support comes from someone with intimate knowledge of your systems.